Browser update:
Make sure you have installed the latest version of your browser.  We suggest using Internet Explorer 6, but you can also use Netscape Navigator, Mozilla, and the new Firefox browser to launch your favorite stream.

Windows Media Player update:
Make sure you have installed the latest version of Windows Media Player.  The latest, Version 10, can be downloaded for free at the link below:
http://www.microsoft.com/windows/windowsmedia/players.aspx
Windows Media Player Codec Downloads:
http://www.microsoft.com/windows/windowsmedia/format/codecdownload.aspx

Windows Media Player troubleshooting:

1. Make sure Windows Media Player is set as the default player for .asf files. To do this open Windows Media Player, then select Tools, then select Options, then select the File Types tab. Click the Select All button near the bottom on the right side of the window, click Apply and then click OK.

2. Windows Media Player cannot play the file. You may encounter this error message for one of the following reasons:

   • Your computer is not connected to the local area network (LAN) or to the Internet. Connect to the network or Internet, and then try again.

   • The server is down or busy. Try again later.

   • Some network protocols in the Player are not enabled. Enable all network protocols, and then try again. To enable all network protocols, On the Tools menu, click Options, and then click the Network tab. In the Streaming protocols area, select all the protocol check boxes.
      

3. The proxy server settings for the Player are not configured properly. Verify that your proxy settings are correct, and then try again.  To verify your proxy server settings: On the Tools menu, click Options, and then click the Network tab. Verify your settings in the Streaming proxy settings area.
   Note: If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).

4. Uncheck UDP under Tools, then select Options, and Network.

   • Norton's Ad-blocking features of NIS/NPF should be disabled.
     http://service1.symantec.com/Support/nip.nsf/docid/2003103015493536

   • Exit any other Firewall or Ad-Blocking software.

   • Exit or bypass any third party proxy software.
      

5. Windows Media Player says, "Loading"

   • For Windows users: Run Windows Media Player. Typically found in the menu Start, Programs, Accessories, Entertainment. Under the menu Tools, Options, go to the Security tab. Make sure that the option "Run script commands when present" is checked. Make sure that the option "Do not run script commands and rich media streams if the Player is running inside a Web page" is not checked.
      

6. Windows Media Player buffering or halting the streaming content

   • The player is probably experiencing network congestion. This means that there is not enough available bandwidth to stream the selected file. When you are using a TCP connection, the data in the player's buffer is used to supplement the stream until the buffer is used up. As soon as the buffered data is gone, the player pauses, replenishes the buffer, and then resumes playing by using the new buffer to supplement the playback stream bandwidth. This cycle continues until network conditions improve.

     Try again when the network is less congested, or select content that is authored for lower bandwidths. Another option is to make sure that the User Datagram Protocol (UDP) is the only protocol that is selected in the Options dialog box. To set this option, click Options on the Tools menu. This option reduces buffering, but it has the adverse effect of dropping data if there is high congestion or insufficient bandwidth. If you are located behind a firewall, you may not be able to use UDP as your protocol.

Windows Updates:
Make sure you have performed all of your 'Windows Updates'.  This will ensure that you have all the latest software patches and fixes.  To check your system for available Windows Updates click on the link below:
http://windowsupdate.microsoft.com/

Pop-up Blockers:
Pop-up blocker software will prevent the player window from opening.  Examples of 'pop-up' blocker software include browser toolbars like Google, yahoo, MSN and others.  Software packages like Zone Alarm, Norton Internet Security and others may also include popup stoppers.  Most 'pop-up blocker' software can be temporarily disable by holding down the <Crtl> key while you click on the listen link. MAC USERS - You can disable the pop-up blocker for just one window by holding down the control 'z' while clicking on the link.

You can find out if you have a toolbar running with a built-in pop-up blocker feature by doing the following:

Open Internet Explorer, Click on View on the top of the window; click Toolbar at the top of the list. Check the list of current toolbars; you should have:
Standard Buttons
Address Bar
Links
Lock the Toolbars
Customize...
Any other item that differs from this list could be a toolbar that includes a pop-up blocker. At this point, you are going to need to look into the options of the toolbar listed to find out how to disable the pop-up blocker feature or how to add the station you want to listen to to the allowed pop-ups.

Firewalls:
Many places of business are employing the use of a firewall to keep a handle on the Internet traffic going to and from their network. A firewall is configured to help stop malicious activities from harming the network. To find out how to configure ZoneAlarm and Norton Internet Security, click the following link:
 

Links for Mac Users

Use the links below to download and install the needed software for your system.  Please read the installation instructions carefully as you may need to remove your previous version of software prior to upgrading or re-installing.

Windows Media Player 7.1 for Mac
Windows Media Player 9 for Mac OS X

Important Information!

Even if you have tried all these troubleshooting measures, it is still possible that there is a local network issue that creates connection problems for you while others can listen perfectly. The company you obtain your Internet signal from could have installed a new piece of equipment, implemented a firewall, or a router could be updating its IP table and it takes up to 24 hours to complete. Check with your Internet Service Provider or local computer technician for additional information about your streaming trouble.